1. Roland DG Care
  2. General
  3. Maintenance

Inspect: Blade, Blade Holder, Cutter Pad

In all cases, first, inspect the condition of the hardware listed below.

Blade

  • Check that the blade is not worn or broken
  • Check that you are using the correct blade and force for your media type
  • Check that the offset value in Versaworks reflects the offset value of the blade in use

Blade Holder

The blade holder has a small pivot bearing which can wear out and accumulate dust and debris over time.
Remove, inspect, and clean the blade holder, replace if needed.

Cutter Pad/Cutter Protection Strip/Cutting Strip

The cutter pad is meant to provide a smooth flat surface for the blade as it slices through the media.
If there is any damage on the surface of the pad, you may start to see wavy/jagged cut lines and/or corners start to lift.
Replace the cutter pad if there are any cuts, grooves, or other surface imperfections present.

Update: Versaworks, Firmware

Before you continue onto the calibrations and adjustments, make sure Versaworks is updated to the latest version.

Versaworks: Check your current version of Versaworks under Help > About, to update open the "Online Update" application in your computers Start Menu.

Firmware: Check the current firmware version on your Roland printer in Versaworks under Printer > Printer Settings. Updates can be downloaded from Download Center.

Adjust: Calibrations and Adjustments

Reference the Owner & User Manual for detailed instructions for the procedures listed below.
You can access a copy of your printer’s User Manual at Download Center.

Misalignment in the FEED direction

1. Set the FEED distance correction value to 0.00 in the cutting menu.

2. Bidirectional/M-GAP adjustment

3. Feed correction adjustment

4. Print and cut adjustment

Misalignment in the SCAN direction

1. Set the SCAN distance correction value to 0.00 in the cutting menu.

2. Bidirectional/M-GAP adjustment

3. Feed correction adjustment

4. Print and cut adjustment

Combination of the FEED and SCAN direction - consistent

1. Set the FEED and SCAN distance correction values to 0.00 in the cutting menu.

2. Bidirectional/M-GAP adjustment

3. Feed correction adjustment

4. Print and cut adjustment

Combination of the FEED and SCAN direction - inconsistent

1. Set the FEED and SCAN distance correction values to 0.00 in the cutting menu.

2. Bidirectional/M-GAP adjustment

3. Feed correction adjustment

4. Print and cut adjustment

5. Clean pinch and grit wheels

6. Check media suitability

Misalignment only in the CENTER of the media

1. Bidirectional/M-GAP Adjustment
2. Feed Correction Function
3. Use the Test Print from Print-Cut Adjustment at the far left, centre, and far right of the media.
4. Find the value that minimizes the shifting amount at all three positions, then input those
values for “SCAN SETTING” and “FEED SETTING”.

Troubleshoot: Other Factors to Consider

Cutting Speed: Lower the Cutting Speed and/or Up-Speed. If the speed is set too high the media can shift during cutting.

Dirty Pinch Roller Wheels/Grit Rollers: Clean the pinch roller wheels and grit rollers. You can also replace the pinch roller wheels if they are worn or damaged. If the wheels are applying different pressure at different points of the media it can cause the media to shift during cutting.

Heater Temperature: If you are using a media that easily stretches or shrinks, try reducing the heat to reduce material shrinkage during printing.

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