Health Check (Device Menu)
To ensure stable performance of your device, regular maintenance is necessary.
The Health Check function displays the condition of listed items and the overall result of the device's condition, calculated from these items based on the maintenance history up to the previous day. It is represented in three levels: A, B, and C. Please check the Health Check menu regularly and perform appropriate maintenance.
If an item is shown in "Green (Grade A) " : Maintenance has been properly performed.
If an item is shown in "Yellow (Grade B)" : Check the inventory of consumable parts to plan for replacement according to a schedule.
If an item is shown in "Red (Grade C)": Promptly perform necessary actions such as replacing consumable parts.
Health check grade change timing is reflected the day after parts replacement or other maintenance is performed, with the exception of manual cleaning.
Please note that some devices may have limited display capabilities. Please refer to the following link for the corresponding status.
Models with limited functionality:
https://support.rolanddg.com/hc/en-us/articles/29469358590105
Maintenance items for Health Check
Manual cleaning:
The grade will change based on the frequency of manual cleaning for each device. When the grade gauge turns red, please perform manual cleaning.
Wiper lifetime:
The grade will change based on the number of wiper operations. When the grade gauge turns yellow, please check the wiper inventory. If the gauge turns red, please replace the wiper.
Dispose waste fluid:
The grade will change based on the amount of waste fluid. If you do not properly dispose of the waste fluid, it may result in overflow. Please check the grade and ensure appropriate waste fluid management.
Ink slot expiration:
If you continue to use ink beyond its expiration date, the respective ink will be displayed in red. Using expired ink can result in issues such as dot drop-out or print head damage. Therefore, if the ink has expired, please replace it with a new one to avoid any malfunction.
Scan motor:
If the scan motor error occurs more than twice within 30 days, it will be displayed in red. Media jams have a high potential to cause significant damage to the print head. Therefore, if there are frequent media jams, please take measures such as changing the media type.
When 30 days have passed since the last scan motor error, the data will be cleared, and the color (grade) will change.
If the scan motor error occurs more than twice within 30 days, the circle will be displayed in red. Media jams have a high potential to cause significant damage to the print head. Therefore, if there are frequent media jams, please take measures such as changing the type of media used.
When 30 days have passed since the last scan motor error, the data will be cleared, and the color (grade) will change.
Guide:
Clicking the guide button will display the maintenance manual for that item.