1. Roland DG Care
  2. Roland DG Connect
  3. Manual of Roland DG Connect

Roland DG Connect Hub is software that uploads the operational status of the printer and other information to the cloud environment. If Roland DG Connect Hub is not running or if you are not signed in, you will not be able to view the device status from Roland DG Connect.

 

Before starting your daily work, please make sure that Roland DG Connect Hub is running.

The Roland DG Connect Hub must be re-signed in and activated every 3 months.

 

・To install and set up Roland DG Connect Hub, please refer to the following video:

Installation Guide for Ethernet connection device

https://youtu.be/Vhfdsund1oMhttps://www.youtube.com/watch?v=Io0KIFRA-6Q&t=2s

 

Installation Guide for USB connection device

https://www.youtube.com/watch?v=OLXPuBn73dg

 

< Display of Roland DG Connect Hub >

 

If printer data cannot be uploaded to the Roland DG cloud server, please check following contents.

1. Microsoft Defender Firewall setting. 

https://support.rolanddg.com/hc/en-us/articles/8163791828889

2. Security software is blocking it. 

    https://support.rolanddg.com/hc/en-us/articles/19479928584345

3. Printer and PC (RDG Hub) are in different network environments. Please check subnets mask of printer and Connect Hub installed PC.

4. Communication may be blocked in the network environment. Please check with your network administrator to see if your router or other devices are blocking the communication.

Related articles