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FAQ Cannot send data from Mac to VersaWorks
  1. Roland DG Care
  2. Connect PrintAutoMate
  3. Usage

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Firewall settings for the Input Manager and Output Manager

Question

Why is my Input Manager not able to sent jobs towards my PrintAutoMate environment, or why am I not able to download them via my Output Manager.  Is there a network issue, what are the correct FireWall settings

Pre-Request

  1. Having an active Roland DG Connect PrintAutoMate environment
  2. Having an active Roland DG Connect PrintAutoMate account
  3. Having Roland DG Connect PrintAutoMate Output Manager Installed

Solution

Possible reasons for this problem may be as follows
  1. Connectors use outbound connections so these should be allowed. image.png
    If Outbound default is allowed then the connectors should be able connect to the PA server.
    If it is blocked then users need to either allow it or add outbound rules to allow connectors exes.
  2. Proxy related issue
    Have you set proxy in settings?
    image.png
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