1. Roland DG Care
  2. Roland DG Connect
  3. Manual of Roland DG Connect

Below is a description of the Connect Web screen; see below for a description of the Connect mobile app screen.

https://support.rolanddg.com/hc/en-us/articles/22360336953113

 

In Settings menu, you can configure the following settings: device nicknames, notifications, and dealer registration.

 

General tab

 

1．General General

  • Change the company name (account name) displayed
  • Change time zone
  • Change of display language
  • Change the unit of length to be displayed　
  • Set the display currency　
    　* Changing the unit of length or display currency will reset the cost calculation saved in Sales & Cost Analesis.

 

2．Push Notifications

You can individually configure three types of notification settings. Enabling Push Notifications will allow notifications to be sent to your designated computer, smartphone, or tablet.

By enabling Push Notifications on your smartphone or tablet, you can stay informed about the printer's status even when you're away from office or on the go. The specific notification contents may vary depending on the device model.

・Info: You will receive notifications for print start, print completion, and maintenance prompts for the device.
・Alert: You will receive prompt notifications for waste liquid disposal. 
・Error: You will receive error notifications for any errors that occur on the device. 

 

3.  Privacy Settings

You can stop the acquisition of browsing history and error report information.

 

4.  Download Roland DG Connect Hub.

 

Subscriptions Tab

You can view a list of the subscription plans you have purchased.

You can cancel your subscription plan from the “Manage Additional Features” menu.

 

Storage tab

The available storage space and the currently used storage space are displayed.

You can purchase more storage by clicking on the “Buy” button to increase your storage space up to 65 GB.

Monitor your storage usage and choose the best storage option for your projects and the amount of data you have.

 

Device Settings

1．Device Nickname

You can assign a custom name to the displayed device. Setting a nickname makes it easier to identify the machine, especially when you have multiple devices.

 

2．Add Dealer

Previously, our service engineers used to visit customers' locations to inspect the condition and parameters of the devices. However, by registering with Roland DG Connect and completing the dealer registration, our service engineers can access information about your device and diagnose any errors before their visit.

With this feature, our service engineers can gain a deeper understanding of the error situation before the visit and also assess the lifespan of consumables. To provide you with excellent service, we highly encourage you to register your dealer.

 

How to add a dealer

To add a dealer, please enter the email address of the representative of the desired dealer and click "Add Dealer".

Roland DG Connect will reference the list of service engineers from Roland DG based on the provided email address and register/display the company name of the service engineer as the "Dealers".

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