Microsoft Defender Firewall setting

If machine data is not displayed in Roland DG Connect, data may not have been uploaded to cloud data base, or Roland DG Connect Hub may have not acquired the machine data.

Please check the following. 

Procedure in video:

- Change firewall settings with Windows 11.

1. Open [Setting] 
   
2. Open [Privacy & security]  > [Windows Security] 
   
3. Open [Firewall & networks protection] 
   
4. Open [Allow an app throught firewall] 
   
   

5.  Click [Change settings].

   

    

6. Please check [RDGConnectHub] security setting.

   

   - If you have not checked "Private" and "Public" settings, please check.

    

7. And sometmes there are two "RDGConnectHub" items present. If there are two "RDGConnectHub" items, check flag both items and check flag both Private and Public items.

   

   If your PC have not checking Private and Public setting, please check and test.

- Change firewall settings with Windows 10.

　*Windows 10 support has ended with Microsoft's discontinuation of Windows 10 support, and Roland DG Connect Hub has also ended support.

1) Open [Start] > [Windows System] > [Control panel].

2) Open [Control panel] > [System and Security] > [Windows Defender Firewall].

3) Click [Allow an app or feature through Windows Defender Firewall].

4) Click [Change settings].

5) Please check [RDGConnectHub] security setting.

- If you have not checked "Private" and "Public" settings, please check.

6) And sometmes there are two "RDGConnectHub" items present. If there are two "RDGConnectHub" items, check flag both items and check flag both Private and Public items.

If your PC have not checking Private and Public setting, please check and test.