Printer Motor Error

MOTOR ERROR indicates that one of the motors has jammed or has encountered resistance.

Please follow the below steps:

• Remove any media jams from the machine.
• Use suitable media for your printer.
• Use lighter media.
• Unroll some media from the rear of the machine.
• Check for any loose components in the print area that may interfere with the carriage movement.
• Perform a limit initialization:
  • For TrueVis Series 2 models - 【VG2/SG2】 Limit Initialization
  • Other model instructions coming soon.

If none of the above, contact your Roland reseller or support.