Roland DG Connect Hub Version 3.0 or later

Roland DG Connect Hub is software that uploads the operational status of the printer and other information to the cloud environment. If Roland DG Connect Hub is not running or if you are not signed in, you will not be able to view the device status from Roland DG Connect.

Before starting your daily work, please make sure that Roland DG Connect Hub is running.

Recommended environment:

・Installation guide :

• If you are using a Windows PC and connecting the printer or cutting machine with a network cable, please refer to the steps in the following link.
  https://support.rolanddg.com/hc/en-us/articles/43642210630297
• If you are using a Windows PC and connecting the printer or cutting machine with a USB cable, please refer to the steps in the following link.
  https://support.rolanddg.com/hc/en-us/articles/43926541955225

• If you are using a Mac, please refer to the steps in the following link.
  https://support.rolanddg.com/hc/en-us/articles/43926542756249

< Display of Roland DG Connect Hub Ver 3.0 >

< Setting display of Version 3.0>

<How to Launch Roland DG Connect>

For Windows: Launch the application from the Startup folder or the system tray on the Windows desktop.

For Mac: Launch the application from the “Applications” folder in the menu bar.

If printer data cannot be uploaded to the Roland DG cloud server, please check following contents.

1. Microsoft Defender Firewall setting. 

https://support.rolanddg.com/hc/en-us/articles/8163791828889

About Firewall settings:

2. Security software is blocking it. 

    https://support.rolanddg.com/hc/en-us/articles/19479928584345

3. Printer and PC (RDG Hub) are in different network environments. Please check subnets mask of printer and Connect Hub installed PC.

4. Communication may be blocked in the network environment. Please check with your network administrator to see if your router or other devices are blocking the communication.